Pre-Order Policy

Pre-Order Policy

1. Introduction

Thank you for choosing The Fenails! We appreciate your interest in our products. Before you proceed with a pre-order, please take a moment to review our pre-order policy to ensure a smooth and enjoyable shopping experience.

2. Pre-Order Definition

A pre-order is an advanced purchase made prior to the official release date of a product. By placing a pre-order, you are reserving an item before it becomes available for general sale.

3. Payment

• Full Payment: Payment for pre-orders is required in full at the time of placing the order. This ensures that your pre-ordered item is secured and reserved for you.

4. Release Dates

• Estimated Release Date: The estimated release date for each pre-ordered item will be provided on the product page. Please note that release dates are subject to change, and we will notify you of any updates. After the pre-ordered products arrive at our warehouse, our standard shipping policy will be applied. For details, refer to our Shipping Policy section on our website.

5. Order Processing

• Combined Orders: If you place an order that includes both pre-order and in-stock items, we will hold the entire order until all items are available. If you wish to receive in-stock items sooner, we recommend placing separate orders.

6. Cancellation and Refunds

• Cancellation: You may cancel your pre-order until the date on which we ship out your order for a full refund. After this date, you will need to await receipt of the product and adhere to our standard refund policy.

• Refunds: Refunds for pre-orders are issued in the original form of payment. Please allow at least 10 business days for the refund to reflect in your account.

7. Product Changes and Delays

• Product Changes: Product details, including specifications and design, are subject to change by the manufacturer. We will make every effort to update you on any significant changes.

• Delays: While we strive to meet the estimated release dates, unforeseen circumstances may cause delays. We will notify you promptly if there are any changes to the release schedule.

8. Communication

• Updates: We will provide an update when the item is shipped to you via email. Please ensure your contact information is accurate.

9. Contact Us

If you have any questions or concerns about your pre-order, feel free to contact our customer support team at info@thefenails.com.

10. Acceptance of Terms

By placing a pre-order with The Fenails, you acknowledge that you have read and agree to our pre-order policy.

Thank you for choosing The Fenails! We appreciate your business.

The Fenails

www.thefenails.com

info@thefenails.com